Documentation · For users
FAQ
Answers to common questions about FlowLock: where the servers come from, why macOS won't open the app, and what to do if a subscription doesn't load.
Does FlowLock sell VPN?
No. FlowLock is a client for the subscription you bought from a VPN provider. FlowLock has no servers of its own.
macOS says FlowLock can't be opened
FlowLock is signed without an Apple certificate. Open “System Settings” → “Privacy & Security” → “Open Anyway”, or
run xattr -dr com.apple.quarantine /Applications/FlowLock.app (see “Installation”).
The subscription doesn't load
- Check the link: open it in a browser. It should download text or JSON.
- Some panels don't answer clients they don't know. In that case FlowLock retries the request with the v2rayN User-Agent by itself; if that doesn't help, set the subscription's User-Agent by hand (your provider will tell you which one).
- The panel limits the number of devices by HWID: free up a slot in your provider's dashboard.
“The subscription administrator has limited the number of devices”
The subscription was added from a limited link, and all its places are taken. Contact your provider's support: their contacts are shown in the same window.
Connected, but sites don't open
- Try another server: switching works on the fly.
- In system proxy mode not every app follows the proxy. Turn on TUN.
- Check your rules: the site may have ended up in “direct” or “block”.
What does FlowLock know about me?
Without an account and without subscriptions that carry a provider ID, the app contacts the FlowLock server only for updates. A verified provider sees the device identifier, the system and the FlowLock version, but not your IP, sites or traffic (see “Privacy”). Check-ins for the provider are turned off with the “Tell the provider I'm connected” setting. Diagnostics and traffic statistics are sent only if you turned them on.
Where can I ask a question?
On Telegram: @FlowLock_bot for support, @flowlock for news, FlowLock InDev for every new build.
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